Frequently Asked Questions
Everything you need to know about buying and selling pre-owned devices.
How do you verify the quality of your electronics?
Every device undergoes a rigorous 40-point diagnostic inspection by our certified technicians to ensure 100% functionality before being listed for sale.
What is the ReCellExchange return policy?
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your device, you can return it for a full refund or exchange, no questions asked.
How long does shipping take?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
Do the devices come with a warranty?
Yes, all our products include a free 90-day limited warranty that covers any hardware defects or technical issues not caused by accidental damage.
Are the devices unlocked for any carrier?
Most of our inventory consists of factory-unlocked devices. Please check the specific product description to confirm carrier compatibility for a particular model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.